terms & Conditions
WHAT YOU NEED TO KNOW
GENERAL TERMS & CONDITIONS
When buying a product from Beds on Line, please ensure that the product you are purchasing is 100% correct. Many of our pictures have other separately listed products, which aren’t always included in the selected product price. We receive imagery from the suppliers and don’t have a hand in the visual designs, which means more often than not, there are accessories, which are not part of the purchase.
You may notice when purchasing mattress only, some images displayed may include the matching base. This is in fact purely to you, our customer, a visual sense of how your mattress will look on a base and does not include the base when selecting mattress only. Each bed model will include a dropdown where you will asked to choose whether you would like a mattress only or a mattress and base – please double check that you have made the correct selection.
The same applies to the images of bunk beds, bed frames, etc. Most of our furniture products are displayed with mattresses or other accessories. The product description will stipulate which products/accessories will or will not be included in your purchase.
We always try our utmost to portray correct and current features, descriptions, prices, information, data, benefits and imagery on our website. However, in the unlikely event that you place an order for a product or service, for which any of the information has changed or not yet been updated on our website, we will contact you and advise you of the relevant changes. It will then be your prerogative whether you would then like to proceed with your order. Should it be related to the pricing of the product that you have ordered and as a result of human error, we will advise you accordingly and if the price should be higher than listed, you would be liable to pay the correct price of the product. E+OE (Errors and Omissions excluded)
If anything is unclear on our website or misleading in any way, we do ask that you contact us in order to prevent any further misunderstanding. We have tried to give you, our customer, as many means possible of conveniently contacting us for assistance. You can either use our online chat function (bottom right corner) to which a consultant will reply immediately, if online and available. You can also complete our “Contact us” page, give us a call on 021 202 2902 or pop off an email to email@example.com.
We hope you enjoy your online shopping experience with us and should you have any suggestions to help us improve our website in any way, please feel free to let us know. Your input would be greatly appreciated as we are constantly striving to provide our customers with world-class service excellence.